Shipping policy
📦 Shipping Policy – PackXpress
At PackXpress, we are committed to delivering your packaging products safely and on time. Please read our shipping policy carefully to understand how we process and deliver orders.
🚚 Order Processing Time
A) All orders are processed within 1–3 business days after confirmation.
B) Custom or bulk orders may require 3–7 business days depending on quantity and specifications.
C) Orders are not processed on Sundays or public holidays.
📍 Shipping Coverage
We ship across Pan India.
For bulk or B2B orders, delivery timelines may vary depending on location and transport availability.
⏳ Estimated Delivery Time
A) Metro Cities: 3–5 business days
B) Tier 2 & 3 Cities: 5–7 business days
C) Remote Areas: 7–10 business days
Delivery times are estimates and may vary due to logistics delays, weather conditions, or high demand.
💰 Shipping Charges
A) Standard shipping charges are calculated at checkout based on location and order weight.
B) Free shipping may be available on selected products or minimum order value (if applicable).
📦 Bulk & Custom Orders
For large volume or custom box orders:
A) Shipping charges may vary depending on weight and transport method.
B) Our team will contact you for confirmation before dispatch (if required).
📌 Order Tracking
Once your order is shipped, you will receive:
A) A confirmation message/email
B) Tracking details (if applicable)
You can track your shipment directly through the courier partner.
⚠️ Damaged or Missing Items
If your order arrives damaged:
A) Please inform us within 48 hours of delivery
B) Share clear photos of the package and product
C) Our team will assist you with replacement or resolution
❌ Delays & Liability
PackXpress is not responsible for delays caused by:
A) Courier service issues
B) Natural disasters
C) Incorrect shipping address provided by the customer
📞 Contact Us
For any shipping-related queries:
📧 Email: inf@knspackaging.com
📞 Phone: +91981119117
Our support team is happy to assist you.
